Wednesday, May 04, 2016

Listen out for doubts

Some clients may tell you if they have any doubts, directly. They are the easy ones.
The harder clients are ones where the doubts are less obvious
This may show in a small hesitation, in a slightly unsure tone of voice. Look out for these and check out what is going through their minds
Doubts might raise themselves as questions which indirectly show doubt. Such questions might seem innocuous enough
"Do you have clients as complicated as me?"
"Have you dealt with cases like this before?"
Best to empathise  with the doubt, ask what is behind it rather than take it too literally or brush it side.

Sometimes doubts manifest as statements
"I've been reading this book ... [which suggests a different explanation or strategy]"
"I'm feeling better this week so maybe I dont need therapy".

Again, look at the pros and cons of this ideas - and go back to your formulation, your understanding of what is keeping the clients problems going